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Verizon credit reporting: 1-877-325-5156 Direct to the credit reporting department, no need to press anything.
Verizon mobile broadband customer service: 1-800-786-8419 Press #, then 2 to reach customer service. Just select why you want to contact them and in 3rd step click “chat with us” Customer service is one of the most important aspects of a business no matter how small it is.
However, if you have a late fee every month and it’s all because you simply do not make the payment on time, don’t expect to be treated right.
Businesses need to make money in order to survive and in order for them to keep providing the products and services they offer.
If you don’t receive bills and late payments are your recurring problem, try to take some responsibility and set up a reminder of when you need to pay so that you can avoid another late payment the following month.
Companies are not in control of other factors that may affect the post for example so maybe you can try to create an online account where you can check your billing information as well.
Some access may be limited to them, which means that they may have to forward your concern to another department that will have access to what you want.
Also, don’t forget to repeat the information so that the representative can verify it for you.
We all expect a lot from customer service especially because we feel that we deserve the best service possible.
Get your account details ready and other important information that you might need like an ID number, account number, mailing address if you have not memorized it or statement of accounts if you’re calling to clarify your balance or due date.
You will definitely need some information ready for verification especially if you are calling in behalf of someone else like your spouse.
It is a consideration for companies to make sure that they are covering all different time zones of different customers across the state so that no customer will be left out if the customer service team only has set operating hours.